I signed up for an account and I have not received my Welcome Email yet. Why?

A: Your account can take up to 24hrs to provision due to various checks and balances in our provisioning system. If you have used a Gmail email address, please check your Promotions Folder for our mails.

Note that some mail clients may incorrectly route communication from us to Spam folders. Please check, and if you have still not received this contact support@crystalweb.co.za or hop on to live chat where an agent can assist with this.

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