How do I cancel my account?

A: Please submit all cancellation requests using this form -

Note that as per Crystal Web's terms of use, a cancellation may not be processed if an outstanding balance remains on your account due to Crystal Web for any services from any date. Same-month cancellations must be submitted before the 19th of each month. 

Unless Crystal Web has a network notice out, it is highly unlikely that any performance related issues are as a result of our network, and we encourage you to please contact our support agents to look at any potential issues we can assist with.

Also remember that in this market, you get what you pay for. There's a reason we have been voted the number one rated ISP in South Africa.

Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk