For all billing related knowledge based articles and FAQs
- How do I pay for my Crystal Web account?
- When do I pay for my Crystal Web account?
- I signed up for an account and I have not received my Welcome Email yet. Why?
- I received an Invoice or Payment Reminder from billing department and emailed them advising them that I am experiencing issues with my account and they are not responding. Why?
- I emailed billing my proof of payment and they have not acknowledged receipt of my email. What's going on?
- Why does Crystal Web provision the full cap allocation for mid-month capped activations?
- My line is with Crystal Web and I have requested a copy of the invoice that you receive from Telkom for my line – Why are you unable to send this to me?
- I received an invoice from Crystal Web for my ADSL line for a date prior to it being confirmed as migrated. Why?
- I migrated my line to Crystal Web but I received an invoice from Telkom. Why?
- What are the benefits to me migrating my line to Crystal Web?
- I requested a line migration and you have advised me that this cannot be done – why?
- I requested that my line be migrated to Crystal Web when I signed up. Why are you not invoicing me for this?