Invoicing and Payments
For all payment and invoicing information
- How do I pay for my Crystal Web account?
- When do I pay for my Crystal Web account?
- I signed up for an account and I have not received my Welcome Email yet. Why?
- I received an Invoice or Payment Reminder from billing department and emailed them advising them that I am experiencing issues with my account and they are not responding. Why?
- I emailed billing my proof of payment and they have not acknowledged receipt of my email. What's going on?
- Why does Crystal Web provision the full cap allocation for mid-month capped activations?
- I signed up mid-month for a capped account requesting immediate activation. Why are you billing me the full cost of the account?
- Why are you unable to put my account on hold mid-month and refund me?
- I signed up for an account but I have not used your service, why are you invoicing me?
- I am having a problem with my Telkom line and am unable to use the account that I signed up for, why are you still invoicing me and why do I have to pay the invoice?
- What payment reference should I use for EFT payments?
- I have made payment and sent through a proof of payment, why am I still receiving payment reminders?